Biography
Degree in Multimedia Engineering. Primarily focus on writing clean, elegant and efficient code in HTML, CSS3, SASS and Bootstrap 4. Passion for responsive website design and a firm believer in the mobile-first approach. Enthusiastic, flexible with a desire to improve and develop new skills. Throughout professional career, developed solid competencies in the Telco industry developing continuous improvement operations (Customer Care and Financial services).
2017 - Current
Condofirst
Continuous Improvement Manager
- Authored company rules and regulations, employee handbook and performance review process.
- Responsible for maximize profits through effective cost control, staff scheduling, inventory management and ordering.
Project Manager
- Pilot Project - Feasibility tests of business solutions in the area of condominium management.
2014 - 2017
NOS
Dunning & Customer Relationship Management
- Reporting and operations of continuous improvement process in collections area (rule of charges and dunning) and front/back office support (B2C/B2B).
- Responsible for conducting research studies/pilot analysis in order to support informed decision-making and strategy definition.
- Management and implementation of processes, methodologies and templates - SEPA (Single Euro Payments Area) / Direct Debit.
2007 - 2014
ZON
Revenue Insurance Manager
- Reengineering and management of processes required to implement general objectives (KPIs) established in various dunning and revenue insurance policies (B2C).
- Shops Franchising Operations Management: Supply Chain (Logistics and Transportation), push strategy and S&OP.
- Create dashboards and analytical reports, coupled with key insights and recommendations, to present to leadership/internal clients.
2004 - 2007
PT PRO
Treasury & Billing Operations Management
- Online coaching in billing application integration processes (Geneva) and customer relationship management (Siebel) within the framework of the KISS (Keep Information System Simple) project.
- Production of e-learning applications/tutorials within the financial area (SAP).
- Participation in continuous improvement billing process (Geneva and SAP) and customer service management (Siebel - CRM).